Frequently Asked Questions

Questions Before Booking

Find answers to the most common questions here. If you need further assistance, please call us at (305) 863-0081 or send us a quick message using the form in our Contact page.

Q. Why do you need my invoice?

Because we clear US Customs for you, we need your invoice before the item leaves our Florida warehouse headed for St. Croix. Email is preferred using or fax to 305-863-0060.

Q. Do you ship vehicles?

Yes, we can ship cars, trucks, and boats in both directions weekly. Personal items must be removed from your vehicle but can be taken to our Florida warehouse for shipping to St. Croix (we don't ship personal items from St Croix back to the States. We only need a copy of your title (and bill of sale if purchasing) by email or fax, not the original. We clear VI road taxes and US Customs for you. We strive to make this experience as easy as possible. We do not require original titles or bill of sales, only copies, to ship your vehicle. Call or email (FL) or (STX) for details and a quote on your vehicle.

Q. How often do you ship?

We ship from our Florida warehouse to our St. Croix warehouse weekly. (see the above paragraph for vehicles shipping schedule) Items received by Tuesday at 4:30PM usually arrive the following midweek. It helps to speed the process if you make sure to get an invoice for your items to our St. Croix office by fax of 340-778-6462 or email to We need the invoice to clear US Customs and VI Excise tax offices. Until Customs and Excise offices clear your paperwork, we are not allowed to release your goods.

Q. What about small items?

We gladly ship small items delivered by UPS, Fedex, DHL, Airborne, the US Postal Service, etc. If your seller only ships to the 48 states, we take the hassle out of the shipping for you. If you use eBay and pay by Paypal, we suggest you add a shipping address in your Paypal account of Your Name, 11401 NW 107th ST, Suite 200, Miami, FL 33178. We forward a lot of packages from and other online or catalog outlets.

Q. Does VI Cargo accept every shipment delivered?

VI Cargo makes every effort to inspect your shipment as it's delivered. We routinely refuse to accept some shipments due to the appearance of the packaging if we think your items are likely damaged. Should this happen, we make attempts to contact you so you're aware of the refusal.

Q. What if I'm shipping my own used goods?

We still need to clear your used items with Customs and Excise tax offices. If you are shipping used items already owned by yourself in the States, we will need a signed complete inventory list from you of your items so we can clear them for you. If you ship a mix of used and new items, we need invoices or receipts for the new items and a signed memo listing the used items.

Q. Do you ships large items?

We usually load 40' long containers each week. If you have something even larger, call us and we can make arrangements to ship on a flat trailer if the item can be open to the weather. We can ship other large items and whole containers for you, please call custom quotes at 340-514-2397.

Q. Can VI Cargo pick up my cargo from any location in USA?

Yes, VI Cargo can pick-up Boxes, Barrels, Pallets, Containers from Any location in the Mainland USA. For a quote please provide Commodity, City, zip code, dimensions and weight of cargo to: Sales Department or call 340-514-2397

Q. What about insurance and shipping glass or granite slabs?

VI Cargo does automatically add insurance to your shipment unless you tell us in writing that you do not want insurance. The cost of insurance is 1.56% for (new only) general merchandise and 1.86% for vehicles (new and used). All glass, glass windows, granite and Corian type countertops should be packaged in wood crates in order to withstand the normal rigors of container loading and ocean voyage. Furthermore, in the case of granite countertops, inspection ports should be left open so that when these items are delivered, our receiving department is able to closely inspect for damage.